Privacy Policy of the Website https://itinkers.pro/

Please read this Privacy Policy carefully. By using the website https://itinkers.pro/ (hereinafter — the “Website”), you confirm that you have read and understood the terms of this Policy.

1. General Provisions

1.1. This Privacy Policy defines the procedure for processing personal data and other information of users of the website https://itinkers.pro/ (hereinafter — the “User”).

1.2. The personal data operator is:

Dmitry Yashchuk

Email: [email protected]

1.3. This Policy applies to information that the Operator receives from Users when they use the Website, fill out feedback forms, submit requests, and otherwise interact with the Website.

1.4. Personal data is processed in accordance with applicable personal data protection legislation, including Regulation (EU) 2016/679 (GDPR), where applicable.

2. What Data May Be Processed

2.1. The Operator may process the following personal data voluntarily provided by the User:

  • name;
  • phone number;
  • email address;
  • company name;
  • information contained in a message or request;
  • other data provided by the User at their own discretion.

2.2. Technical and automatically collected information may also be processed, including:

  • IP address;
  • device and browser type;
  • information about pages visited;
  • referral source to the Website;
  • data on User actions on the Website;
  • cookies and similar technologies.

2.3. If the User provides data of third parties, they confirm that they have the right to transfer such data and, where necessary, have duly notified those individuals.

3. Purposes of Personal Data Processing

3.1. Users’ personal data may be processed for the following purposes:

  • processing applications, inquiries, and requests;
  • communicating with the User;
  • preparing commercial proposals;
  • providing consultations on the Operator’s services;
  • maintaining a client database and communication history;
  • organizing the work of managers and the sales department;
  • storing and processing requests in a CRM system;
  • improving the Website’s performance;
  • analyzing traffic, user behavior, and the effectiveness of advertising channels;
  • ensuring Website security;
  • complying with legal requirements.

4. Legal Grounds for Processing

4.1. The Operator processes personal data on the following grounds:

  • the User’s consent, where required;
  • the necessity of processing to respond to the User’s request and carry out pre-contractual actions;
  • the Operator’s legitimate interest, including for business communication, service improvement, Website performance analysis, and protection of its rights;
  • fulfillment of obligations provided for by applicable law.

5. Data Processing Procedures

5.1. Personal data may be processed using automated means as well as without them.

5.2. The Operator takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration, disclosure, or destruction.

5.3. Access to personal data is granted only to those employees, managers, and contractors who require it to perform their tasks.

6. To Whom Personal Data May Be Transferred

6.1. Personal data may be transferred to the following categories of recipients:

  • the Operator’s employees and managers;
  • contractors and service providers involved in processing requests and communicating with clients;
  • CRM system providers;
  • hosting providers;
  • email service providers;
  • analytics services;
  • advertising and marketing platforms;
  • other providers of technical infrastructure necessary for the operation of the Website and the Operator’s activities.

6.2. Such individuals and organizations are granted access to data only to the extent necessary to perform their functions and are required to maintain confidentiality and comply with applicable legal requirements.

6.3. The Operator does not sell Users’ personal data to third parties.

6.4. Personal data may be transferred to government authorities and other authorized persons in cases provided for by law.

7. Use of CRM and Internal Systems

7.1. Data received through forms on the Website may be stored and processed in the CRM system used by the Operator for tracking inquiries, maintaining a client database, monitoring the work of managers, preparing proposals, and subsequent communication.

7.2. Access to the CRM may be granted to the Operator’s employees, managers, and authorized contractors within the scope of their job or contractual responsibilities.

8. International Data Transfers

8.1. Due to the use of certain digital services, hosting, CRM, analytics, and communication platforms, personal data may be processed or stored outside the User’s country, including outside the European Economic Area.

8.2. In such cases, the Operator takes reasonable measures to ensure an adequate level of personal data protection and, where necessary, uses legally prescribed safeguard mechanisms.

9. Data Retention Periods

9.1. Personal data is retained no longer than is necessary to achieve the processing purposes set out in this Policy, unless a longer retention period is required by law.

9.2. Request and correspondence data may be retained for the period necessary to process the inquiry, maintain further communication with the User, keep a client history, and protect the rights and legitimate interests of the Operator.

9.3. Upon expiry of the retention period, data is deleted, anonymized, or its processing is discontinued, unless otherwise required by law.

10. User Rights

10.1. The User has the right to:

  • request information about their personal data;
  • request correction of inaccurate data;
  • request deletion of data in cases provided for by law;
  • request restriction of processing;
  • object to processing in cases provided for by law;
  • withdraw consent, where processing is based on consent;
  • request data portability in cases provided for by law;
  • lodge a complaint with the competent personal data protection authority.

10.2. To exercise their rights, the User may submit a request to: [insert email]

10.3. The Operator may request information necessary to verify the identity of the applicant.

11. Cookies and Analytics

11.1. The Website uses cookies and similar technologies to ensure the proper functioning of the Website, analyze user behavior, improve the user experience, and evaluate the effectiveness of advertising channels.

11.2. Detailed information about the use of cookies is provided in a separate Cookie Policy.

12. Links to Third-Party Websites

12.1. The Website may contain links to third-party websites and services. The Operator is not responsible for the content of such websites or their personal data processing policies.

13. Policy Amendments

13.1. The Operator reserves the right to amend this Policy at any time.

13.2. The current version of the Policy is published on the Website and takes effect upon publication, unless otherwise stated in the new version.